Initial Impressions and Product Selection
My search for a new thobe led me to RubyThobes.com. Initially, I was impressed with the clean and simple layout of the website. Navigating the different categories was easy enough, and the images of the thobes looked appealing. Their selection seemed focused primarily on men’s clothing, though they mentioned having items for women and children. I noticed they prominently featured “Emirati Thobes,” which aligned with what I wanted. Also, the website design had an authentic feel, which gave me initial confidence.
However, some descriptions felt a bit sparse. While the prices were clearly marked (and showed original prices crossed out beside sale prices, which is always a plus), I had to click on individual items to learn more about the fabric and specific details. Therefore, improving the detailed descriptions might enhance the shopping experience for future customers.
Website Usability and Navigation
The RubyThobes website is straightforward to use. Although it is not the fanciest, it does the job. The search function worked accurately, allowing me to quickly find items based on color and style. Furthermore, the product pages were well-organized, presenting all essential information clearly.
On the downside, the image zoom feature wasn’t the best quality. I wanted to examine the stitching and fabric more closely, but the zoomed-in images were slightly blurry. Even so, I managed to get a decent sense of the quality. I used the code “FIRSTUSER” for 10% off which worked without any problem.
The Checkout Process
The checkout process at RubyThobes was smooth and relatively painless. I added a black Emirati Thobe to my cart and proceeded to checkout. The website accepted my address and the payment options were clear enough. I appreciated that they had a “Call To Order” option listed on the website. I could just call them for help.
Unfortunately, I wasn’t able to clearly identify the shipping costs before entering my personal details. I am a big fan of upfront pricing, and it would be great if they could make it more visible early in the process. I felt good knowing that I could have called them for help. However, I proceeded anyway.
Delivery Experience
Delivery proved to be the biggest disappointment in the whole experience. I received a confirmation email promptly after placing my order. The confirmation mentioned that it would take around 5-7 business days for delivery. In this case, the thobe actually arrived after 10 days. This made me feel a bit frustrated, as I needed the thobe for an event which I ended up not attending.
Regardless, the thobe came neatly packaged and protected. Therefore, the presentation was acceptable, even if the timing left something to be desired. They should probably review their delivery estimates to avoid disappointing future customers.
Product Quality and Appearance
Despite the delayed delivery, the thobe itself was a pleasant surprise. I ordered the Black Emirati Thobe and was initially a little worried about the color. The fabric felt soft and comfortable against the skin. The stitching appeared neat and durable. It was almost perfect.
Moreover, the fit was accurate based on the size chart provided on the website. The thobe looked elegant and well-made, exactly as depicted in the product photos. Ultimately, I was very satisfied with the quality of the product. It felt durable and good value for the money paid.
Customer Support Interaction
I contacted customer support regarding the delayed delivery. I sent an email to care@rubyonlinestore.com as listed on the website. To their credit, I received a reply within 24 hours. I was hoping for a faster response, but I understand they might have had other inquiries.
The customer support representative apologized for the delay and explained that there had been an unforeseen issue with their delivery partner. They also offered a small discount on my next purchase. Their customer service was acceptable. While the discount was appreciated, it didnt fully compensate for the frustration caused by the delayed delivery.
Final Thoughts and Recommendations
Overall, my experience with RubyThobes was positive, despite some hiccups. The product quality was excellent, and the website was easy to use. However, the delivery experience and clarity around shipping costs could use some improvement. The support team was helpful and responded in a timely manner.
In conclusion, I would recommend RubyThobes to others looking for stylish and well-made Islamic clothing. Providing they can address the delivery issues, they have the potential to become a great online retailer in this niche. Perhaps clearer shipping information and faster delivery times would solidify their position. I would likely order from them again in the future, hoping for a smoother and more punctual experience.
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