Browsing Embroiderym
I was looking for new swimming goggles for my daughter, and Embroiderym came up in my search. The website is easy to navigate. However, the number of discounted items displayed at once was a bit overwhelming. It took some time to find the swimming goggles.
Eventually, I located “HD children’s large frame waterproof and anti-fog swimming goggles.” The pictures looked good, and the description mentioned UV protection and an anti-fog coating. A ‘last day promotion 60% off’ was also displayed.
The Checkout Experience
Adding the goggles to my cart was simple, with a notification confirming my selection. I chose to pay with PayPal. I received confirmation emails from both PayPal and Embroiderym, including my order number.
Delivery and Packaging
The estimated delivery time was “standard shipping.” The package arrived about two and a half weeks later. The packaging was a plain plastic envelope with the goggles wrapped in bubble wrap. The goggles appeared undamaged.
Product Quality: Hit or Miss?
The goggles’ quality was not as expected. The colors were bright, but the plastic felt inexpensive, and the adjustable strap seemed weak.
My daughter tried them on, and they fit okay. However, the anti-fog feature did not perform well. The goggles fogged up quickly in the pool, and she had trouble seeing. Adjusting the straps and cleaning the lenses didn’t help. Water also entered the eye cover of the goggles.
Customer Support? Nonexistent.
I contacted Embroiderym’s customer support via the email address on their “Contact Us” page, explaining the issue and asking about a refund or exchange. I included my order number and details.
After a week with no response, I sent a follow-up email. I still have not received any response.
Final Verdict: Proceed with Caution
Overall, my experience with Embroiderym was mixed. The website and checkout process were relatively smooth. However, the product quality was subpar, and customer support was unresponsive. The discounted price was appealing, but the product’s issues and lack of support make it a risky purchase. I recommend caution when considering purchasing from Embroiderym.
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